Politika plaćanja, refundacije i otkazivanja
Payment, Refund and Cancellation Policy
AutoExpert Pro price and Free quotas
Cena AutoExpert Pro plana i Free limiti
The Free plan includes 3 searches/day, 1 analysis/day, and 1 comparison/day. AutoExpert Pro costs $9.99/month when paid billing is enabled.
Pro may unlock higher fair-use limits and paid buyer features. Separate abuse, security, and source-protection rate limits may still apply.
Free plan uključuje 3 pretrage/dan, 1 analizu/dan i 1 poređenje/dan. AutoExpert Pro košta 9,99 $ mesečno kada je plaćena naplata uključena.
Pro može otključati više fair-use limite i plaćene funkcije za kupce. Posebni limiti protiv zloupotrebe, bezbednosti i zaštite izvora mogu i dalje važiti.
Payment provider
Pružalac plaćanja
AutoExpert Pro payments are processed by Gumroad, our Merchant of Record, when billing is enabled. Gumroad is the seller of record for the subscription and handles payment processing and any applicable VAT or sales tax on its own checkout pages. You enter payment details only on the Gumroad checkout page.
AutoExpert does not store card numbers or CVV codes, and AutoExpert does not process raw card credentials. AutoExpert stores only provider identifiers, subscription status, plan state, billing portal links when available, and webhook metadata needed to provide Pro access.
AutoExpert Pro plaćanja obrađuje Gumroad, naš Merchant of Record (zvanični prodavac), kada je naplata uključena. Gumroad je zvanični prodavac pretplate i obrađuje plaćanje i eventualni PDV ili porez na svojim checkout stranicama. Podatke o plaćanju unosiš samo na Gumroad checkout stranici.
AutoExpert ne čuva brojeve kartica niti CVV kodove i ne obrađuje sirove podatke platne kartice. AutoExpert čuva samo identifikatore provajdera, status pretplate, stanje plana, linkove za upravljanje pretplatom kada su dostupni i webhook metapodatke potrebne za Pro pristup.
Subscription renewal
Obnavljanje pretplate
A monthly subscription renews until cancelled through the customer portal or account settings where available. Provider status and verified webhooks determine whether Pro access is active.
A checkout success redirect alone is not proof of payment and does not unlock Pro by itself.
Mesečna pretplata se obnavlja dok je ne otkažeš kroz korisnički portal ili podešavanja naloga gde su dostupna. Status provajdera i verifikovani webhook događaji određuju da li je Pro pristup aktivan.
Uspešan redirect posle checkout-a sam po sebi nije dokaz plaćanja i ne otključava Pro pristup.
Cancellation
Otkazivanje
You can cancel your subscription at any time through the subscription management page when available. After cancellation, Pro access usually remains active until the end of the already-paid period unless the payment provider status, refund, chargeback, or dispute indicates otherwise.
Pretplatu možeš otkazati u bilo kom trenutku preko stranice za upravljanje pretplatom kada je dostupna. Nakon otkazivanja, Pro pristup obično ostaje aktivan do kraja već plaćenog perioda, osim ako status provajdera, refundacija, chargeback ili spor ne pokažu drugačije.
Refund requests
Zahtevi za povraćaj novca
For refund questions, contact support. Refund requests are reviewed according to applicable law, provider rules, and the Terms of Service.
We do not promise instant refunds, automatic refunds, or guaranteed refunds outside mandatory legal rights.
Za pitanja o refundaciji kontaktiraj podršku. Zahtevi za povraćaj novca razmatraju se prema primenljivom pravu, pravilima provajdera i Uslovima korišćenja.
Ne obećavamo trenutne refundacije, automatske refundacije ili garantovane refundacije van obaveznih zakonskih prava.
Chargebacks and disputes
Chargeback i sporovi
If you believe there is a payment issue, contact support first so we can investigate. Chargebacks, payment disputes, provider fees, refund timing, and payout handling are managed by the payment provider and may affect subscription access.
Ako smatraš da postoji problem sa plaćanjem, prvo kontaktiraj podršku kako bismo proverili. Chargeback, sporovi oko plaćanja, naknade provajdera, vreme refundacije i isplate obrađuje pružalac plaćanja i mogu uticati na pristup pretplati.
Provider outages and failed payments
Prekidi provajdera i neuspešna plaćanja
If the payment provider reports failed, past-due, unpaid, paused, expired, refunded, or disputed status, AutoExpert may downgrade the account to Free until the provider confirms active access again.
Provider outages can delay checkout, subscription updates, refunds, or portal access.
Ako pružalac plaćanja prijavi failed, past-due, unpaid, paused, expired, refunded ili disputed status, AutoExpert može vratiti nalog na Free dok provajder ponovo ne potvrdi aktivan pristup.
Prekidi kod provajdera mogu odložiti checkout, ažuriranje pretplate, refundacije ili pristup portalu.
Contact
Kontakt
For payment support, contact [email protected]. RACCO LLC operates AutoExpert.
Za pomoć oko plaćanja kontaktiraj [email protected]. RACCO LLC vodi AutoExpert.